1) Where are you located?
Anitavee's Home Decor is located in Columbus,OH. Our mailing address is:
3000B E Main St, #277
Columbus, OH 43209 (No Retail Location)
2) Are your designs original?
All patterns on our site are original designs created digitally or from our own hand drawings. All designs are copyrighted and registered with the US Copyright Office. Copying our designs is strictly forbidden. We do offer products made with textiles that we did not create. These designs will be clearly stated as not being original in the product description. If the design orgin is not stated in the description, then it is one of our original copyrighted designs.
3) What is your contact information?
You can reach us by email at email@example.com or by phone at 614-258-8876.
Our business phone hours are Monday-Friday from 10am - 5pm, ET.
4) How soon do you ship?
All in stock products are shipped within 1-2 business days. All custom made products ship according to the shipping time stated in the individual listing, usually within 4-8 business days.
5) What shipping service do you use?
We ship via USPS Priority Mail and UPS Ground at our descretion. Tracking information is emailed at time of shipping. We only ship within the USA.
6) How much is your shipping cost?
We offer a flat rate shipping cost of $5.99 for the entire order for most of USA. Flat rate shipping for orders going to Alaska and Hawaii is $12.00.
6) Can I have my order shipped to a different address?
We only ship to the billing address. Any order that is submitted using a shipping address that differs from the billing address will be cancelled.
7) Do you accept returns?
All in stock items may be returned in same new and unused condition as received if shipped within 15 days of receipt for full refund minus shipping cost. All items that are custom made are non-returnable. If you receive a defective custom item, please contact us within 2 business days of receipt via email at firstname.lastname@example.org or call us at 614-258-8876 between 10pm - 5pm, ET, so that we can arrange for a replacement. Do not return any custom item until you receive direction from us first. Please refer to product listing description to determine if product is a custom or stock item. If you need to make a return for a stock item, please email us at email@example.com and notify us that you are returning an order. We receive our returns at a mailbox service and we only check it when we are notified to expect a return. For your protection, we suggest that you ship your returns using an insured and trackable shipping service.
You may Order Fabric Samples PRIOR to order custom items. We strongly suggest that you consider this as our custom printed products are non-returnable and non-refundable.
8) Do you accept custom orders?
Yes, we do! Please email us at firstname.lastname@example.org or call us at 614-258-8876 between 10am - 5pm, ET, to discuss your requested project.
9) What forms of payment do you accept?
We accept VISA, MC, AMEX, Discover, and ApplePay. We use Authorize.net to process our payments.
10) Do you share information?
We utilize Pinterest tag which is a conversion tracking pixel. It gives us insight about our customers preferences so that we are better able to select website content and products that are most appealing to our customer base.